FAQs About RuariLuu

What is the RuariLuu Acu Mat and Pillow used for?
They are designed to be incorporated into your everyday routines as a wellness tool for overall health and healing. Specifically used to support deep sleep, healthy circulation, muscle recovery, relief from pain or discomfort, relaxation and promotion of general wellbeing. These benefits are now available to you in the comfort of your home or wherever you please, through the principles of acupressure!

Does it actually work?
For many years acupressure has been a well known, trusted healing practice from Eastern Medicine. This may seem new to the western culture but it actually dates back 2,000 years and currently being utilised by reputable practitioners worldwide. The RuariLuu Acu Mat replicates this ancient healing technique to assure reproduction of these benefits, whilst making the practice of acupressure readily available to people in the comfort of their homes or wherever they please!

What does it feel like?
It feels like thousands of spikes slowly applying pressure to your skin and muscles. Like most, initially this experience can be uncomfortable and prickly. This will only last a couple of minutes before a tingly sensation begins to occur, similar to deep heat, as the area warms. The uncomfortable feeling slowly diminishes as muscles start to feel relaxed and tension eases. Eventually this will lead to feelings of euphoria, as you enter a state of deep relaxation you’ll notice yourself beginning to nod off to sleep.

It’s important to understand that we all have different sensitivity to pain and for some that may mean it will take only a couple of minutes to adjust to the RuariLuu Acu Mat, while others may take a couple of sessions. Where over time, your body will adjust to the initial discomfort, as slowly your body will begin to respond to any pressure applied by the mat.

How do I use it?
By placing the RuariLuu Acu Mat against your body, the spikes immediately exert pressure on your skin. 

For your first session, begin by applying the Pillow to your neck or shoulders and the Mat to your back or feet, as these areas are the most commonly affected by tension. Please note that the mat and pillow can be used wherever you feel like it’s require most. 

There is no limit for time or frequency of one session however we do recommend at least 20 minutes to experience the entire acupressure effect, beware as the majority of users fall asleep on the Mat. 

Try this for your first few sessions! Begin by wearing a thin t-shirt, or place a pillow case over your Mat while your body adjusts. It’s important to note, bare skin is best to experience the full acupressure effect. 

Some frequently used areas include the bed, the floor, on a seat, or on a couch.

Can my weight affect the Ruari Luu experience?
The experience isn’t deemed on a peron’s weight however a person's level of skin sensitivity that determines what they feel. Whatever your weight you can be confident in using any RuariLuu products! 

Can the RuariLuu Acu Mat be used whilst pregnant? 
We strictly don’t recommend the use of the RuariLuu Acu Mat to women that are pregnant. Certain acupressure points have been known to be used in order to induce labour, so if you’re pregnant we always recommend consulting your medical professional before using the Mat.

Want to learn more, have a read of this article on the combination of acupressure and pregnancy : http://acupressurepointsguide.com/pressure-points-to-induce-labor/ 

Can children use the RuariLuu Acu Mat?
The RuariLuu Acu Mat is perfect for children as they begin to relax into extremely soon! Many users have had their children using it afterschool or even at bedtime to ensure they feel calm and relaxed. 

We do always ask that you assist and supervise, while they are getting on, or off the Mat.

Other Questions

Do you ship worldwide?
Currently we ship Australia, New Zealand, United Kingdom and Canada wide.

What are my delivery options?
We offer standard 2-8 business day shipping Australia wide for $10.00 or free shipping for orders over $200.00.

We offer 3-15 business day shipping Worldwide for a standard price of $12.00. 

When will I receive my order confirmation email or tracking number?
Order confirmation email will be sent to you after you have made a purchase from us and your payment is confirmed/successful. Shipping confirmation email is sent out as soon as your order has been dispatched. 

If you do not receive an order confirmation or shipping confirmation email, it's likely it could have been marked as spam (within your inbox) or you might have mistyped your email address. Some email providers may mark our emails as spam or completely block them. Check your spam folder for emails about your order and make sure to add our emails to your safe list. You can also send us an email at hello@ruariluu.com with your order number/details and we’ll be able to check for you.

How long will my order take to deliver?
Please note that due to high volume of orders, shipping time will be 2-15 business days. An email with tracking information will be emailed to you once your order is dispatched which can be expected 1-2 business days after order is purchased.

Why have I not received my refund (if applicable)?
If you haven’t received a refund yet, first check your bank account again. Then contact your bank, it may take up to 10 business days before your refund appears on your bank statement. If you’ve done all of this and you still have not received your refund yet, please contact us immediately.

What should I do if I’ve provided the incorrect shipping details?
Please contact us immediately if you notice that your shipping details are incorrect. Note that we are unable to make any amendments once your parcel has been dispatched. Should your parcel be returned to sender, please note that we will be required to pass on a subsidised reshipping postage fee of $5AUD (per item). Please ensure you update us via email with the correct and complete address as soon as you can.

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